Returns & Refund

Returns and Refunds Policy

Our Commitment to Customer Satisfaction

At 716 Amazon Liquidators, we strive to provide the best shopping experience possible. If you are not entirely satisfied with your purchase, we are here to help.

Returns

General Return Policy

• All items can be returned within 7 days of purchase.
• Items must be unused and in the same condition that you received them.
• Items must be in the original packaging.

Major Appliances Return Policy

• Major appliances can be returned within 30 days of purchase.
• Optional 1-year warranty available for purchase separately.
• Customers must contact the store before returning a major appliance.
  • The store will dispatch a repair person to assess the issue.
  • If the store delivered the appliance, we will arrange for it to be brought back by our team.
  • If the customer brings back the appliance without contacting the store, the return may be voided due to potential mishandling and probable damage to the unit.

Non-Returnable Items

• Perishable goods
• Downloadable software products
• Health and personal care items
• Gift cards
• Sale items (if applicable)

Return Process

1. To initiate a return, please contact our customer service at
   Support@716liquidators.com with your order number and reason for return.
2. Once your return is approved, you will receive a return authorization and instructions on how and where to send your item.
3. Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Processing Refunds

• Refunds for non-defective items will be issued in the form of store credit.
• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment or issue store credit as applicable.
• Refunds can take up to 5 business days to appear in your bank statement.

Late or Missing Refunds

• If you haven’t received a refund within 5 business days, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at
  Support@716liquidators.com
  .

Exchanges

Defective or Damaged Items

• We only replace items if they are defective or damaged. If you need to exchange it for the same item. If We can not find a proper replacement for you, We Will issue a refund to your account.